SHIPPING & DELIVERY

Contact Information:
Email: support@lemonschunks.com

Delivery Time

Formula:
Delivery Time = Processing Time + Shipping Time

Processing Time:

  • Generally, order processing time is 1-4 business days (unless during peak seasons).
  • Processing time may vary depending on the specific product. You can check the estimated processing time on the product page.

Shipping Options:

  • Asia: 3-10 business days
  • North America (including the United States): 5-15 business days
  • Europe: 5-12 business days
  • South America, Australia, New Zealand: 7-14 business days
  • Other countries (including Ukraine): 7-14 business days

Shipping Fees

  • Shipping fees are calculated based on the weight of the package and destination.
  • Free Postal Shipping: Free shipping for orders over $69 (some countries excluded).

Customs & Duties

  • All taxes related to the product are included in the product and shipping price.
  • Customs Duties: All goods are shipped as Delivered Duty Unpaid (DDU), meaning the customer may need to pay additional customs duties or import taxes upon arrival in the destination country.
  • We will try our best to select customs-friendly freight forwarders to minimize extra costs. However, customs policies vary by country, and certain countries may require customers to pay relevant taxes.
  • Please note that all customs duties and taxes are the responsibility of the customer.

Recommended Countries/Regions for Purchase

Including: Hong Kong (China), Vietnam, Philippines, Thailand, Indonesia, UAE, India, Taiwan (China), Singapore, Japan, Poland, UK, Brunei, Sri Lanka, Spain, Russia, Malaysia, Czech Republic, Norway, Sweden, Portugal, Mexico, Lithuania, Estonia, Latvia, New Zealand, Slovakia, Bulgaria, Italy, Mauritius, Hungary, Greece, Croatia, Austria, Belgium, Israel, France, Germany, Brazil, Luxembourg, Romania, Netherlands, Finland, Denmark, Kuwait, Ireland, Slovenia, United States, Chile, Costa Rica, Canada, Bahrain, Oman, Saudi Arabia, Qatar, Australia, Guatemala, Switzerland, Colombia, Iceland, Peru, Puerto Rico, Saint Martin (French), Greenland, Guadeloupe, Martinique, etc.

Countries/Regions Where Shipping is Not Available

  • Baleares Islands
  • Alaska
  • Hawaii
  • U.S. Virgin Islands
  • Syria
  • Yemen
  • Northern Mariana Islands
  • Non-continental European islands and territories

Special Shipping Notes

  • We cannot ship to the following addresses:
    • P.O. Box addresses
    • APO/FPO/DPO addresses
  • Customers must ensure that order information (such as address, phone number, and recipient's name) is accurate. If incorrect information leads to delivery failure, no refund will be issued.

Address Changes

Please confirm your shipping address before completing checkout. If there is an address change needed in your confirmation email, please contact us promptly for updates. Once an order is shipped, we cannot change the shipping address.

Lost, Stolen, or Returned Packages

  • Once the package is marked as delivered, we are not responsible for lost or stolen items.
  • If your package is lost or stolen after being confirmed delivered, please contact the carrier directly.
  • We are not responsible for refunding shipping costs for packages returned due to incorrect address information provided by the customer. Returned packages may incur restocking fees.

Order Splitting and Shipping Insurance

  • We currently do not offer order splitting or shipping insurance services.
  • If you wish to receive in-stock items first, you can add a note during checkout, but this may incur additional shipping fees.

Peak Season and Shipping Delays

During peak seasons (such as Black Friday, Christmas, etc.), shipping times may be delayed. We appreciate your patience during these times.

Tracking Information

Once your order has shipped, you will receive tracking information via email. You can also track your package in real-time by visiting 17track.net.

Support & Contact

Email: support@lemonschunks.com